BBC NEWS | Technology | New phone features 'baffle users':
"Some 61% of those questioned said they stopped using an application if they could not get it working straight away.Rules for design... gotta be intuitive... gotta be easy... gotta do what the user thinks it should do... gotta be 'got' quickly. A feature's not a feature if it never gets used. Oh, and this rule for design applies equally to learning design. Activities which are pitched at the wrong level, are overly complex or contextually irrelevant ain't gonna be done by students. Simple is good, simplistic... not so much.
Mr Bancroft said setting up a new phone should take only 15 minutes but many people were spending an hour or more to get the handset to do what they wanted."
A not too miserable thought to start the week on what's supposed to be the most miserable day of the year!